Refund policy

You have 14 calendar days to return your order. The return shipping cost is the customer's responsibility, except in cases of defective or incorrect items (see below).

For a return to be accepted, the product must meet all of the following:

Unused The product must not have been used.

Original seals and tags It must keep all seals, hang tags, and original packaging exactly as received.

Don't use the manufacturer's box as shipping packaging If the product comes in a manufacturer's box (e.g. shoes), add an outer protective box or bag. The manufacturer's box is considered part of the product and must not be used as the shipping container.

Within 14 calendar days Counted from receipt of the order. Christmas campaign: orders placed from December 1st onwards have an extended window until January 30th of the following year.

Refund within 14 business days max From when we receive the returned product at our warehouse. Refunds are issued to the original payment method.

The return will be rejected and the item sent back to the customer.

For voluntary returns (change of mind, wrong size, etc.), the customer is responsible for return shipping costs. This applies to all product categories: rackets, balls, accessories, and clothing.

We recommend using a tracked shipping service, as we cannot issue a refund for items lost in transit back to us.

If the product arrives defective, incorrect, or is being returned under warranty, the return cost is fully covered by us. We will send a pre-paid return label, and nothing will be deducted from your refund.

Depending on the reason for return, the process and costs vary:

I don't like it, or it's the wrong size Voluntary return

Wrong or damaged product Lack of conformity