Not what you were looking for? You can return it.

You have 14 calendar days to return your order, counted from the day it arrives. Return shipping is the customer's responsibility, except for defective or incorrect items — those cost you nothing.

The key numbers

  • 14 days to return — counted from receipt of your order
  • You pay return postage except for defects or warranty claims
  • ≤ 14 business days to refund, after we receive the item back
  • £0 for defects wrong or faulty items — we cover the return
Start a return

How to start a return

  1. Contact us Email us with your order number and the item(s) you'd like to return — we'll confirm the return address.
  2. Pack it securely Meeting the conditions above. If it came in a manufacturer's box, protect that box inside an outer one.
  3. Post it back Arrange tracked shipping back to us at your own cost — unless it's a defect or warranty case, in which case we send you a pre-paid label.
  4. Get your refund Once received and inspected, we refund your original payment method within 14 business days.

Return conditions

  • UnusedThe product must not have been used.
  • Original seals and tagsIt must keep all seals, hang tags and original packaging exactly as received.
  • Don't use the manufacturer's box as shipping packagingIf the product comes in a manufacturer's box (e.g. shoes), add an outer protective box or bag. The manufacturer's box is considered part of the product and must not be used as the shipping container.
  • Within 14 calendar daysCounted from receipt of the order. Christmas orders: anything placed from 1 December has an extended window until 30 January of the following year.
  • Refund within 14 business days maxFrom when we receive the returned product. Refunds are issued to the original payment method.

Return shipping costs

For voluntary returns (change of mind, wrong size, etc.) the customer is responsible for return shipping costs. This applies to every product category: rackets, balls, accessories and clothing.

We recommend using a tracked shipping service, as we cannot issue a refund for items lost in transit back to us.

Exceptions: free returns

Possible return cases

I don't like it, or it's the wrong size

Voluntary return

Window: 14 calendar days, no reason needed.

Cost: return postage paid by you.

Wrong or damaged product

Lack of conformity
Free

Contact us as soon as possible — it costs you nothing.

We'll replace it with a new one or process a warranty claim.